Terms, Conditions & Warranties
1).About us.
We are an independent, local, family business, with over 20 years in the blinds trade.
We pride ourselves on our excellent customer service, operating in a legal, fair and honest way.
We supply and fit good quality made to measure blinds.
2).Terms and conditions.
We offer a free, no obligation survey and quotation.
Surveys are carried out by our agents in your home, quotations are then provided for you to consider at your leisure without pressure.
We will contact you via email at intervals to follow up the status of your quote.
We cannot take responsibility for badly fitting blinds when ordered without a site survey. For this reason, we reserve the right to decline such orders.
All offers are subject to availability. A promotional discount cannot be applied in conjunction with any other offer or discount. A promotional discount cannot be backdated. We reserve the right to withdraw/change offers without notice.
Once you have decided to purchase from us you will be requested to pay a deposit, the goods will then be ordered, and your deposit will be non-refundable.
Your blinds are made to measure. Timescales will be outlined on your quotation, these are provisional and subject to change without prior notice. These changes are infrequent, and we will notify you as soon as possible and work with you to resolve the issue. Please be advised that suppliers close for public holidays and seasonal breaks so lead times may increase.
We reserve the right to refuse custom.
We install for free and offer a 1 year guarantee so the excellent quality is the same with all of our products.
We comply with child safety regulations and fit the relevant child safety devises for free.
Please be aware that if ‘split orders’ are placed by yourself there may be some variation, due to certain items having components that are made in batches.
This is not generally a problem if an item has to be remade as some suppliers keep a small amount of each batch to use if they make an error in the manufacturing process.
Please be advised we do not have the facility to dispose of old blinds, curtains or shutters.
We have public liability insurance
3).Wooden Venetian Blinds.
3.1) Wood is a natural material and so some variation in shade and colour should be expected, even for painted finishes minor imperfections not readily apparent at a distance of four feet under ordinary light should be expected. There may also be a certain degree of warp and twist in the slats over their lifetime.
3.2) Wooden Venetian Blinds have optimal ideal drops in relation to their slat size and therefore the bottom slat may be at a slightly different angle and spacing in relation to the other slats, this will vary for each recess.
3.3) Selected ranges of Wooden Venetian Blind have a slave slat that covers the bottom bar and its components; there will sometimes be two at certain blind drops.
4).Shutters
4.1) Rail heights can only be accurate to your window rails to within half of the slat size. Stile heights adjust according to the slat size and therefore greater variance should be expected for larger slat sizes.
4.2) The tilt rod should not be used to open the shutter doors as the rod is individually pinned to the slats and may become unpinned.
4.3) Wood is a natural material and so even for painted finishes minor imperfections not readily apparent at a distance of four feet under ordinary light should be expected. They may also suffer a small degree of warpage, for this reason we recommend Faux wood in some rooms such as bathrooms or moist / humid conditions.
4.4) MDF and Faux wood shutters are supplied with small plastic feet on the underside of the panel in order to prevent the door panels rubbing on the frame and to maintain correct panel gaps.
5).Roman Blinds
5.1)Roman blinds can be made to measure from fabric supplied by us.
5.2) Due to the manufacturing process blackout roman blinds will have stitch holes across the blind where the rods attach as this is how the lining is secured to the face fabric.
5.3) Blinds over a certain size may have joins.
6).Vertical & Roller Blinds
6.1) Please be aware that some fabrics take on the shape of the transportation storage container this should fall out after regular use.
6.2) Blackout vertical blinds are available however there will be some degree of light bleed between the slats.
6.3) Care must be taken with Vertical Blinds that drop near to the floor, for example at patio doors as they are far more vulnerable to accidental damage. Vertical blinds damaged by the elements such as wind for example when the door or windows have been left open will not be covered under the guarantee. Such use will not be considered as ‘fair use’.
6.4) To protect the mechanism, all of the vertical tracks we supply are self-aligning meaning
7). Pleated Blinds
7.1) Blackout pleated blinds may have a small gap around the sides allowing some light in.
7.2) Pleated blinds fitted at angled windows will require guide wires to keep them from sagging.
8).Faults
8.1)If your blind or shutter develops a fault it must not be used until we have had opportunity to take remedial action. We will take no responsibility for any subsequent damage.
Most faults are either due to child safety activation or accidental damage and our support is as follows.
8.2) On installation our fitter will demonstrate how the child safety device activates and how to remedy this. Please be advised that if a site visit is required to support you with child safety devises a call out fee may be charged.
8.3) We may ask you to send a photo of any issue with your awning, blind or shutter so we can ascertain if any spare parts are required in order to remedy the faults.
8.4)We will endeavour to remedy any faults as quickly as possible, please be advised new parts may need to ordered from suppliers and this may take time. We can provide temporary blinds if required and if available in the meantime.
9).Acceptable Behaviour Policy
9.1)Carlton Blinds Cymru will not tolerate abusive or aggressive behaviour. Such as verbal abuse, bullying, shouting, swearing, assault, threat of any of the afore-mentioned in person or via social media, email, text or telephone. Carlton Blinds Cymru will not service or tolerate requests to not comply with our legal obligations, requests to alter our terms and conditions or any requests deemed as unreasonable by us.
10).Supplying and fitting of goods / services.
10.1) Our terms and conditions apply to all our goods and services.
10.2) If you do wish to go ahead and make a deposit payment on site during your survey you will be asked to confirm that you are happy to be responsible for costs incurred in producing your items up to the date you may cancel it. We do this as the items we supply are made to measure and are unlikely to be resaleable to others.
11). Our contract with you.
11.1) You enter into a Contract with us by placing your deposit.
12). Price and payment.
12.1) The price includes a free survey, quote and fitting and VAT.
12.2) Unless otherwise stated on the quotation the balance in due on completion. Payments by cheque are not deemed to have been made until the cheque has cleared.
12.3) We reserve the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.
12.4) All Goods remain the property of Carlton Blinds Cymru Limited until paid for in full.
12.5) If you request a delay in fitting in excess of 14 days of the date we notify you that we are in possession of your items we may apply a fee to cover the cost of storage or for the balance to be paid in full prior to fitting.
13). Cancelling a contract.
13.1) The goods we will be supplying to you are made-to-measure so you will not be able to cancel your order once made (but this will not affect your legal rights as a consumer in relation to any goods that are faulty or not as described).
13.2 If you place your order during a survey you have a right to cancel under distance selling regulations. If you are entitled to cancel the Contract, and wish to do so, you will be responsible to pay the reasonable fees and costs we have incurred already fulfilling our part of the Contract including loss of profit to date up to the overall value of the Order.
